top of page

   Express Shuttle, Terms and Conditions w.e.f Jan 2022

              This page contains Express Shuttle's terms and conditions which apply to all reservations

made by phone, fax, email, text or any other communication method .

Prices mentioned on our website are in NZ$ . In shared ride, we make sure there are no more than 2 pickups or drops off on the way.  However, you can book the shuttle exclusively or privately, at exclusive fare mentioned in the drop down box in booking form.

Prices Includes Free transportation of one hand bag and one suitcase each adult, Excess baggage, if any, will be charged extra each as below. Surfboard @$10 each, Push bike @10, Golf bag@ $5, Pram@ $5, small chilly bin $5 or Any oversize/ excess baggage extra.Please inform at the time of booking.

Airport pick up prices includes meet and greet at airport, one of our drivers would meet you in arrival hall with your name sign or as mentioned in booking confirmation mail. Payments are accepted in cash (if agreed on booking) by bank Transfer ( at least 2 days before Pick up) or by credit card Master card or VISA (with 4% surcharge) .All non cash transactions will incur $4.00 Extra  (or 4%, whichever is higher).

  All pickups and drop off between  23.00Hrs  and 6.00AM may be charged $15 extra.

  Soiling or rubbishing the shuttle bus in any way incurs $100 charge

  No unaccompanied children under 13 years of age.

  No dangerous goods are allowed aboard our shuttles

  No smoking or drinking aboard buses at all times.

  Loss or damage of items through theft or negligence are not the responsibility of Express Shuttle

  Express Shuttle will not be liable for any costs or delays incurred due to circumstances beyond our  control.


We understand your travel plans may change and other circumstances may arise.With that in mind, Express Shuttle has a very simple cancellation policy. In case of airport transfers, Just give us 48 hours notice (or as mentioned on booking confirmation) prior to your  pickup time and we will give you a full refund (exclude the Admin fee, transaction fees or charges as mentioned in the booking confirmation ). Express Shuttle will not refund payment if cancelled with less than 48 hours  prior to pickup time or  in the event of a no-show. ( means you did not arrive or informed ), However, you can utilize the paid amount within next six months by informing about the changes at least 48 hrs prior to pickup.


Express Shuttle makes no warranties or representations of any kind concerning the accuracy,suitability or safety of the in formations contained on this website or any linked site for any purpose. All such in formations are provided "as is " and with specifications disclaimer of any warranties of merchant ability , fitness for a particular  purpose , Title or Non infringement.

  Express Shuttle  makes no Warranties or representation of any kind that the services provided by this site or any linked site will be uninterrupted, error free or that the site or the server host the site are free from viruses or other form of harmful computer code.

In no event shall  Express Shuttle, Their employees , agents or any one else who has been involved in creation, production or delivery of these pages, be liable for  any direct incidental or consequential damages resulting from use of this website or any link site.


Links to other web sites do not imply an endorsement of the materials disseminated at those web sites, nor does the existence of a link to another site imply that the organization or person publishing at that site endorses any of the materials at this site. Links to other web sites are provided by Auckland Airport,

Express Shuttle as convenience to its users. Auckland Airport, Express Shuttle are not responsible for the materials contained at any web site linked to this site.


Auckland Airport, Express Shuttle reserves the right to modify these Terms and Conditions from time to time in its sole discretion, without notice or liability to you. You agree to be bound by these Terms and Conditions, as modified. Please review the most current version of the Terms and Conditions from time to time, so that you will be apprised of any changes.


Express Shuttle recognizes the importance of protecting in-formations, we may collect from visitors to our site. Users can visit the site without revealing any information about themselves or their organization to Express Shuttle unless one chooses to give us information via the internet for the purposes of reservation and/or registering to become an Express Shuttle member.

Express Shuttle is committed to preserving the privacy of all users, and maintains appropriate security

measures to keep this information private. Other than information required to coordinate reservation procedure and to communicate with Express Shuttle users about related activities, Third party access to individual user information will be limited to the Auckland airport, Express Shuttle staff and used for Express Shuttle activities only. User information will not be otherwise shared, given, loaned, or sold to any other individual or organization. Auckland Airport, Express Shuttle takes all precautions to keep the user information disclosed to us secure, and such information will not be disclosed to third parties for commercial purposes. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

If you have any questions or concerns, please email Express Shuttle at

Express Shuttle reserves the right to revise prices, Terms and Conditions and policy at any time.

bottom of page